We Made Patient Experience Feel Human and Work Fast

In healthcare, patient experience is often slow, fragmented, and frustrating. Patients submit complaints through email, SMS, websites, QR codes, or other platforms, and then wait. Wait to be heard, wait to be contacted, wait for resolution. At Parlon , we didn’t just improve that process, we reimagined it.

🟣 One Tool, Every Channel, Total Clarity We designed a system that captures patient feedback from every major channel: Email, SMS, Website forms, QR code triggers, Şikayet Var platform. All inputs flow into a single, intelligent interface that supports multiple teams, from call centers to patient rights units, enabling them to collect, categorize, and route feedback instantly.

🟣 Built for Real Healthcare Teams This isn’t just a dashboard. It’s a resolution engine. Our tool automatically distributes each case to the relevant directorates, ensuring faster response and clearer accountability. That means:

- Immediate contact with patients

- Shorter resolution times

- Seamless collaboration across departments

🟣 Designed for Scale, Engineered for Empathy Whether it’s one concern or a hundred, the system scales effortlessly. But what makes it powerful isn’t just the tech, it’s the intent behind it. We imagined a patient experience where:

- Every voice is heard

- Every concern is tracked

- Every resolution is delivered, not delayed

We didn’t build another feedback tool. We built a system that listens, responds, and resolves fast. If your patient experience still relies on scattered channels and slow follow-ups, it’s time to upgrade. Let’s make every voice count. Let’s make every resolution matter. That’s the Parlon way.

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